Who needs to complete the RSA course?
This varies from State to State
In general RSA training applies to:
- licensees;
- approved managers;
- staff, including promotional staff, involved in the sale, supply and service of alcohol;
- volunteers, including club directors, who have liquor service responsibilities and
- security officers with crowd control duties.
Are the courses suitable for flight attendants?
The Responsible Service of Alcohol course is accepted by airlines hiring cabin crew.
Which training providers offer the RSA course?
RSA training must be undertaken by a training provider approved by the the required licensing authority.
Students are issued with an approved certificate on behalf of the Authority on completion of the course. This certificate needs to be retained by students and a copy needs to be provided to the venue management, as it is required to be kept in a register by the licensee at the premises.
What is the difference between on-line and face to face training?
Online training for RSA in NSW is only available from a small amount of registered training providers (RTO’s) who have been approved by L&GNSW NSW. Urban E-Learning are fully approved to deliver RSA NSW training online. Face to face training is provided by a number of Registered Training Providers (RTO’s) in NSW but students are obviously required to attend a classroom-based course, which is not convenient for most people. Our online learning solution provides a convenient alternative to this.
Our RSA NSW online course is self-paced and doesn’t have to be taken and completed all at once. So you can do the course at your leisure without taking time off work and no need for the expense of parking or transport, babysitters, or time organising these. You also have the option of reviewing your course presentation slides at any stage to refresh your memory, when situations arise at work. You can complete it in the comfort of your own home. The level of training is consistent and not dependent on the trainer that you get on the day.
Are there any other computer requirements?
Speakers or headphones are required in order to watch and listen to the multimedia course presentation slides and the videos provided as part of the assessment.
What type of computer is required?
You can use a computer or other device with Chrome, Edge, or Firefox. You’ll need speakers or headphones, a webcam and microphone (to check your ID and record your role-play), and an internet connection that can play videos.
What type of internet connection is required?
Internet connections sufficient to watch videos will suffice. Certainly all cable or ADSL and ADSL2 connections will be fine. Additionally, we recommend that you are able to watch the course slides and assessment videos, which would not be viewable on dial-up.
What web browsers are supported?
Chrome, Edge, or Firefox.
Where can I download the browser plugins?
The following plugins and software are free.
Adobe Acrobat Reader – used to view/print your certificate.
What about GST?
This course does not have GST as it is work related training.
Can I get a Tax deduction?
Please contact your accountant
How do I get my RSA certificate?
Once you’ve finished the course, we lodge your result with Liquor & Gaming NSW and email you your interim certificate within 3 business days. It lets you work for 90 days, so visit a Service NSW centre as soon as you can to get your NSW competency card (the card fee is already included in your course fee). Your certificates are also in your student portal at 1aaatraining.rto.net.au, where you can download or print them any time.
I have lost my certificate / Login details?
Your certificates are in your student portal at 1aaatraining.rto.net.au. Forgotten a password? Use the reset link on the login page. If you’re still stuck, contact us.
How much time does the RSA course take?
The course and assessments will take about 6.5 hours to complete, however, you can break up your learning making it self-paced, so you can take as long as you like.
Can I do some of the course now and the rest later?
Absolutely! Our course is divided into sections of learning.
Your page will be automatically bookmarked when you exit, this makes it easy to continue where you left off
My registration email is missing, how can i find it?
Many email programs place these kind of emails in the “junk email” folder so please check there. If you can not find the email please contact support.
Can I do the course outside Australia? (I would like to come for a working holiday)
Yes absolutely. Australia has different laws in every state so you need to check the requirements to see what is required in the States/Territories of Australia that you intend to visit. You can not use your certificates outside Australia.
How long do I have to complete the course?
You have access to the system to complete the course for 3 months from when you make payment.
What happens if I fail?
You have 3 attempts at each assessment. If you haven’t passed after 3 attempts, contact us and a Trainer will help you prepare for another attempt.
How do I pay?
You can pay via credit or visa debit.
If these are not possible then we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.
I have more questions?
Please contact us here and we will be happy to provide you with the answer.
Unique Student Identifier (USI)
You need a USI (Unique Student Identifier) to enrol. If you don’t have one, you can create it for free at www.usi.gov.au. The enrolment form links to it.
You can use a computer or other device with Chrome, Edge, or Firefox. You’ll need speakers or headphones, a webcam and microphone (to check your ID and record your role-play), and an internet connection that can play videos.
Internet connections sufficient to watch videos will suffice. Certainly all cable or ADSL and ADSL2 connections will be fine. Additionally, we recommend that you are able to watch the course slides and assessment videos, which would not be viewable on dial-up.
Chrome, Edge, or Firefox.
The following plugins and software are free.
Adobe Acrobat Reader – used to view/print your certificate.
This course does not have GST as it is work related training.
Please contact your accountant
Once you’ve finished the course, we lodge your result with Liquor & Gaming NSW and email you your interim certificate within 3 business days. It lets you work for 90 days, so visit a Service NSW centre as soon as you can to get your NSW competency card (the card fee is already included in your course fee). Your certificates are also in your student portal at 1aaatraining.rto.net.au, where you can download or print them any time.
Your certificates are in your student portal at 1aaatraining.rto.net.au. Forgotten a password? Use the reset link on the login page. If you’re still stuck, contact us.
The course and assessments will take about 6.5 hours to complete, however, you can break up your learning making it self-paced, so you can take as long as you like.
Absolutely! Our course is divided into sections of learning.
Your page will be automatically bookmarked when you exit, this makes it easy to continue where you left off
Many email programs place these kind of emails in the “junk email” folder so please check there. If you can not find the email please contact support.
Yes absolutely. Australia has different laws in every state so you need to check the requirements to see what is required in the States/Territories of Australia that you intend to visit. You can not use your certificates outside Australia.
You have access to the system to complete the course for 3 months from when you make payment.
You have 3 attempts at each assessment. If you haven’t passed after 3 attempts, contact us and a Trainer will help you prepare for another attempt.
You can pay via credit or visa debit.
If these are not possible then we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.
Please contact us here and we will be happy to provide you with the answer.
You need a USI (Unique Student Identifier) to enrol. If you don’t have one, you can create it for free at www.usi.gov.au. The enrolment form links to it.
