Course Details

This course provides the required NSW specific RSA content fully approved by Liquor and Gaming NSW. This course is recognised in NSW and for those who enrolled on or after 01 July 18, it also results in a statement of attainment for SITHFAB021 – Provide responsible service of alcohol. This statement of attainment allows you to work in a licensed premises in other states or territories, (except VIC and ACT). You should check with the governing body of each state or territory that you may wish to work in for their specific RSA training requirements. Once you have successfully completed the course assessments, we notify L&GNSW NSW who will issue you an Interim Certificate, which you must then use to go through the process of getting a Photocard. This process is facilitated by Service NSW, and is described on our home page.

NOTE:  The SITHFAB021 Provide Responsible Service of Alcohol Statement of Attainment by itself is NOT valid in NSW.

Course duration:
Please allow approximately 5-6 hours to complete this course and the related assessments

The course will teach you to:

  • Identify customers to whom service should be refused.
  • Prepare and serve alcoholic beverages responsibly.
  • Assist customers to drink within appropriate limits.
  • Assist alcohol affected customers.

Responsible Service of Alcohol training is required for all staff serving alcoholic beverages.

Assessment Summary:
In order to receive your interim certificate and statement of attainment, you will be required to successfully complete the following assessment activities:

  • Knowledge Assessment – Quiz-style questions to test your knowledge and understanding of NSW RSA requirements and legislation,
  • Case Study Assessment – Written responses to case studies and video scenarios assess your skills and responses to real-life workplace situations, and
  • Verbal Communication Assessment – completed via a short telephone conversation to assess your ability to communicate with a variety of customers in different situations.

Knowledge and skills from this course:

  • Your ability to apply the requirements of responsible service of alcohol legislation to beverage service situations.
  • Your understanding of the consequences of non compliance in relation to the legislation on the business and individual staff members.
  • Your ability to apply the knowledge of Responsible Service of Alcohol and harm minimization to beverage service situations.

Some common occupations for workers in the hospitality industry who may serve alcoholic beverages are:

  • Waitress.
  • Cellar Hand.
  • Food and Beverage Attendant.
  • Bar Attendant.
  • Bottle Shop Attendant.
  • Host / Hostess.
  • Cocktail Bar Attendant.
  • Sommelier (wine steward).
  • Room Service Staff.
  • Glass Collectors.

The information provided in the course will help you understand the role of your employers in complying with the legislation and your role and responsibilities when serving drinks containing alcohol to patrons.

Please note that this course is applicable only to participants in New South Wales.

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