Eliminate Face-to-Face Training Hassle

Here’s how it works (This is the process required by OLGR/Department of Liquor and Gaming):

Step 1: Register and pay for your course;

Step 2: Complete your online course at your own pace and from the convenience of home using our interactive online course;

Step 3: Once you’ve completed the course content, you’ll then complete the assessments provided for you through our online assessment centre;

Step 4: Once your assessment has been marked and approved by our assessor, you’ll receive a downloadable Certificate of Completion and information regarding identity confirmation requirements

Step 5: You will need to upload your ID Documents through your student account. On receipt of your identification documents, your details will be entered into the Department of Liquor and Gaming NSW database and your Interim Certificate will be emailed to you (within 1-2 business days);

Step 6: To get your Photocard, you will need to apply at a Service NSW Service Centre. To find your nearest Service NSW location, go to https://www.service.nsw.gov.au/service-centre or call 13 77 88 to find your nearest participating outlet. Please note: NOT all Service NSW outlets can process photo competency card applications. So we would advise you to check first!

Step 7: Get your ID documents ready. In order for Service NSW to process your Photocard application you will need to have your OLGR Interim Certificate, AND the correct documents to prove your identity. These must be original documents to the value of at least 100 points that prove your identity. Details of acceptable documents are listed on your interim certificate;

Step 8: Go to your nearest Service NSW centre with the documents listed in Step 7 above;

  • Attend the interview in person (other people can’t apply for the photo competency card for you);
  • Take along your OLGR Interim Certificate;
  • Bring the right documents that prove your identity (100 points or more). If you don’t do this, your application can’t be processed by Service NSW

Your photo will be taken at Service NSW as part of the application process. Your Photocard will be ordered and sent to you within 3 weeks. You have 90 days to get your OLGR Interim Certificate replaced with your Photocard.

Please refer to the OLGR NSW Student Page for further information How to get your competency card

If you need any assistance you can contact us on LiveChat at the bottom of this page, or through our Contact Us page here.

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Course Content

This course provides the required NSW specific RSA content fully approved by Liquor and Gaming NSW. This course is only recognised in NSW and does not result in a statement of attainment for SITHFAB002 - Provide responsible service of alcohol. If you wish to work in a licensed premises in other states or territories, you may be required to complete a full, nationally recognised RSA course in order to obtain a statement of attainment. You should check with the governing body of each state or territory that you may wish to work in for their specific RSA training requirements.

Course objectives:

By the end of this course, you will be able to:

  • Sell or serve alcohol responsibly
  • Assist customers to drink within appropriate limits
  • Assess alcohol-affected customers
  • Identify customers who must be refused alcohol, and
  • Refuse to provide alcohol

Course summary:

This course consists of five modules, including:

  • Module 1: Introduction to RSA and the legislation
  • Module 2: Alcohol and its effects
  • Module 3: Responsible hospitality practices
  • Module 4: Refusing service
  • Module 5: Course summary

Module 1: Introduction to RSA and the legislation will help you to understand the purpose of Responsible Service of Alcohol (RSA). It explores the legislative requirements for different parties with responsibilities for RSA and the relevant fines and penalties if you do not meet your responsibilities.

Module 2: Alcohol and its effects will help you to understand and prepare standard drinks and identify the factors that impact a person’s blood alcohol consumption or BAC level. It will explore the different effects of alcohol and how you can identify the signs of intoxication in a customer.

Module 3: Responsible hospitality practices will explore a range of different responsible practices such as providing accurate information to customers, using responsible promotions and encouraging responsible drinking within appropriate limits.

Module 4: Refusing service will help you to identify which customers should be refused service and will provide you with tips and techniques to refuse service using the ‘Take Care’ method

Responsible Service of Alcohol NSW Online

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Who Needs a NSW RSA Certificate?

A Responsible Service of Alcohol Certificate is required by the NSW Office of Liquor Gaming and Racing (OLGR) to be held by any staff working in licensed premises who are selling, supplying or serving alcohol on the premises. OLGR also extends this requirement to the Licensee, the Secretary of a registered club, any staff who perform crowd control or bouncer activities, and to “RSA marshals, if they are required in the venue by law or licence condition”.

The OLGR website states:

“Whether you're selling or supplying alcohol, the Responsible Service of Alcohol (RSA) program provides rules and strategies to minimise alcohol-related problems, such as intoxication, violence and vandalism, in our community. RSA guides licensees and employees in complying with NSW liquor laws. The liquor laws require venues to promote and support a safer environment when selling, supplying or serving alcohol. Responsible service includes strategies to prevent people becoming intoxicated, recognising signs of intoxication, not serving anyone who is intoxicated, not serving anyone under the age of 18, knowing standard drink levels and understanding the impact of alcohol abuse in our community.”

(Source: https://www.liquorandgaming.justice.nsw.gov.au/Pages/liquor/serving-alcohol-responsibly.aspx)

Wikipedia broadens the scope somewhat:

“It (the RSA course) is mandatory throughout the country (Australia) for all people serving alcohol including bar staff, sommeliers, waiting staff (in licensed premises), airline staff, people serving at catered events and so on”

So if you’re already working, or intending to work in a venue that serves alcohol, you need an RSA Certificate to perform your role.

RSA Online NSW waitress

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What Are NSW RSA Photo Competency Cards?

Photo Competency Cards are plastic cards issue by the NSW Office of Liquor Gaming and Racing (OLGR) and are somewhat similar to a NSW Driver License.

RSA NSW competency card frontRSA NSW competency card back

The OLGR website has this to say about the card:

“The front of the card will display your photo, name, the expiry date, and the card number.

It will also indicate which competency certification(s) you have obtained. On the front, this will be listed with one or more letters after the word "Class".

The explanation for these letters is shown on the back of the card.

  • A = Responsible Service of Alcohol
  • G = Responsible Conduct of Gambling
  • P = Privacy training”

(Source: https://www.liquorandgaming.justice.nsw.gov.au/Pages/liquor/serving-alcohol-responsibly/competency-cards.aspx)

The OLGR NSW website goes on to emphasise that hospitality workers must be able to produce the photo competency card if requested by a police officer or OLGR inspector:

“Whether you're a staff member or an employer, you'll be fined if you work without a competency card, interim certificate, or valid paper certificate (outside precinct areas) or you allow employees to work without one.

Note: a photo competency card is called a 'recognised competency card' in the Liquor Regulation 2008 and the Gaming Machines Regulation 2010.”

(Source: https://www.liquorandgaming.justice.nsw.gov.au/Pages/liquor/serving-alcohol-responsibly/responsible-service-of-alcohol/rsa-fines.aspx

Special Conditions apply and fines are much higher in the Kings Cross and Sydney CBD Entertainment precincts.

How Long Do Photo Competency Cards Last?

Photo competency cards last for 5 years after the completion of the first course listed on the card (ie, this might be this NSW RSA course you do through this site). After five years the card expires and the course has to be repeated.

Who Pays for the Photo Competency Card and How Much Do They Cost.

The photo competency card is included in the cost of the course. We (as the training organisation (RTO), in this case Urban E-Learning, RTO number 31973 pay OLG NSW $70 for each photo competency card. We do not make any kind of mark-up, profit, or commission on the cards. Here is what the official OLGR NSW site has to say about photo competency card fees:

RSA photo competency card: The fee component of the RSA competency card is $70 and is added to the cost of the course. Course costs will vary between different training organisations.

RCG photo competency card: The fee component of the RCG competency card is $30 and is added to the cost of the course. Course costs will vary between different training organisations.

Combined RSA and RCG competency cards: The fee component for students completing both competencies is $100. To make sure that only one card is issued, you should complete both courses before applying to Australia Post - but you only need to take your RSA certificate to the post office.

(Source: https://www.liquorandgaming.justice.nsw.gov.au/Pages/liquor/serving-alcohol-responsibly/rsa-training/rsa-training-course.aspx

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