Date PostedJuly 31, 2016

RSA Course Online New for NSW Residents

Residents of NSW will be pleased to hear the RSA course is now available online. The Office of Liquor, Gaming and Racing (OLGR NSW) has just approved the Online RSA Course in NSW to run for a twelve month trial period.

So why bother with costly and time consuming face-to-face training when you can obtain your RSA certificate quickly and economically from the convenience and comfort of your own home.

RSA training in NSW is governed by NSW State liquor laws and completion of an RSA course is mandatory for licensees, serving and security staff and those wishing to enter the industry.

The launch will see a select group of existing Registered Training Organisations (RTO’s) offering the course, and have engaged strict guidelines for the RTO’s to comply with. The guidelines provided by OLGR relate particularly to student ID verification, including compliance with the BEST PRACTICE GUIDELINES FOR DELIVERING ONLINE RSA TRAINING form, and also the AQTF national training guidelines. 

OLGR NSW has also provided the course content which must remain consistent across all RTOs within their own online portal systems, often referred to as Learning Management Systems (LMS).

Topics to be covered by The Course Include:

1. An Introduction to RSA: Which will help trainees understand the purpose for Responsible Service of Alcohol (RSA).  Here trainees will learn about the principles of RSA and the role of Government in developing and enforcing RSA legislation in NSW. Government officers and experienced licensees will explain many of these details so that you gain a thorough understanding from the people that know best.

2. RSA legislation:  Covers the skills and knowledge to sell or serve alcohol according to NSW legislation.  This topic will also outline the legal requirements of RSA. Industry professionals will explain the key aspects of RSA legislation and how it applies to your role in industry.

3. The Impact of alcohol: Particularly the impact on patrons including long-term health problems, associated with alcohol consumption. Learn how alcohol impacts on personal and community health. Once again we will call on the expertise of a professional, as a health professional will outline issues related to the sale and service of alcohol for different types of customers, especially those at risk. You will also see how to provide accurate information to customers on alcoholic beverages.

4. RSA strategies:  This topic will give you a range of skills that will help you to comply with the requirements of the liquor laws.  In this topic you’ll look at role plays demonstrating best practice in RSA strategies so that you can gain practical knowledge on how to apply what you have learned.  You’ll also hear from licensees about how RSA is typically applied by staff in the workplace.

Although the new delivery methodology is to be launched on the 1st of July, there are currently 2 providers, available online, the most economical being at $139. Once a trainee has completed the course and online assessments, they receive a Statement of Attainment from the RTO.  This document contains their unique ID number, thus forming part of the ID verification process as required by the OLGR NSW.  The RTO then submits their application to the OLGR NSW portal, and then emails an Interim Certificate to the trainee.  Once the trainee has received this they make an appointment with a local Post Office, to go in and have their photo ID verified, and get a Photo Competency Card issued by Australia Post.

OLGR and Australia Post charge $70 for the competency card (which is a requirement for both face-to-face and online training).  (This $70 is included in the price of the training provided by

Go to to register now!

Posted by Peter Cutforth

Australian Club Training

Level 26

44 Market Street

Sydney, NSW 2000



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Peter Cutforth is a Director at Urban E-Learning, a global elearning, OH&S training, and web strategy firm based in Little Edward St. Spring Hill, Brisbane, Australia. Urban E-Learning provides compliance related online , Distance and Face-to-Face training products in the construction, hospitality and heavy vehicle transport sectors, to name a few. Examples include the White Card Construction induction course and the RSA - Responsible Service of Alcohol course. Peter's interests extend to training, safety and compliance, online marketing, and Mobile Apps.

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