Date PostedFebruary 26, 2016

CCTV and Hospitality – Catch Crooks and Balance the Books

The technological world is constantly evolving, changing, and getting better at what it does. It’s safe to say that the times we live in now will be looked back on as a Golden Age of technology in years to come. This is no less true with CCTV technology, which has seen some impressive leaps in quality and reliability in recent years. CCTV has applications in all avenues of society, but in the hospitality industry it takes on particular importance. Hotels, Casinos and many other types of businesses have to take advantage of this technology and what it offers them.


Closed Circuit Television has been widespread for decades now, but for much of that time it was grainy, had an extremely low framerate and was an unreliable means of identification. The stereotype of the blurry security camera image remains today, yet it is has never been less accurate.

Security cameras have the potential to capture high definition video that is practically true to life. This is largely thanks to the enormous improvements in storage capacities. Since high definition footage will inevitably result in exponentially larger file sizes, having enough storage capacity to capture HD video all day every day used to be a logistic impossibility. That’s no longer the case: in just a few years storage capacity has gone through the roof, to the point where data can be stored for just cents per gigabyte.

This has massive implications for security: if a perpetrator can be more easily identified then they can obviously be more easily apprehended as well.


Apart from catching out thieves, vandals or other creeps, security cameras are one of the best deterrents against crime occurring in the first place. Just the sight of a sign proclaiming the existence of cameras in the area has been shown to sharply reduce crime, at least in the immediate area.

However with the proliferation of security cameras these days, many criminals simply expect to be captured on film and take appropriate measures to conceal their identity. Hence the deterrent factor of cameras is subject to debate. On the other hand, taking steps to conceal their identity can only make suspicious individuals stand out even farther and make them therefore more easy to identify before they act.


Camera systems don’t have to be all about security either, though that’s their primary service. If used appropriately and ethically they can also be used to promote efficiency as well. Hiding cameras hoping to “catch out” employees is a dangerous strategy that will more than likely promote more distrust and antagonisation than it will help to promote productivity. However cameras in plain view, located in areas known to be trouble spots can be a good way to remind employees of their obligations without being underhanded or in their face about it.


Privacy is a very important consideration, especially in the increasingly interconnected and open modern world. Ensuring the privacy of guests and staff is absolutely crucial to maintaining a bond of trust and fostering goodwill between you and your workforce and client base. Losing this bond could result in more than just a loss of reputation. Strikes, reduced efficiency and less foot traffic through your establishment could all be close behind.

With this in mind, carefully consider the locations of your surveillance systems and the density of cameras. Keep them away from areas where people would otherwise expect privacy and opt for a more discrete system that invokes less intimidation. Prominent signage can also give the impression that the system is there more a deterrent of foul play than as any sort of surveillance. And of course, that is very likely true as well.

Cords and Wires

Technology hasn’t just made it easier to store larger amounts of high definition video, it’s also made it simpler to install an efficient system. For example, wifi and other wireless technologies reduce the need for extensive wiring. This means you won’t have to worry about hiding these ugly cords out of sight and if something does go wrong with the system you can eliminate the possibility of it being a wiring issue almost immediately.


These same wireless technologies make it easier to check in with a surveillance system than ever before. While attending an event on the other side of the country, you can assure yourself that everything is still running smoothly at your premises by streaming security footage over the internet to your laptop or even smartphone.

CCTV technology is an important part of the hospitality industry and will remain so going forward. Advances in technology are making it an ever more accessible tool from multi-national corporations down to mum-and-pop corner stores. If your venue is in SE Queensland, our company CCTV Cameras Brisbane can help you from keeping criminals away from your valuable business operations is always a good investment, and the march of progress is making that investment ever easier to make.

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Peter Cutforth is a Director at Urban E-Learning, a global elearning, OH&S training, and web strategy firm based in Little Edward St. Spring Hill, Brisbane, Australia. Urban E-Learning provides compliance related online , Distance and Face-to-Face training products in the construction, hospitality and heavy vehicle transport sectors, to name a few. Examples include the White Card Construction induction course and the RSA - Responsible Service of Alcohol course. Peter's interests extend to training, safety and compliance, online marketing, and Mobile Apps.

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